Core disciplines: Advertising/Creative, Brand strategy, Integrated marketing



The Challenge

Our challenge during Christmas, the Superbowl of UK advertising, was to create a seasonal blockbuster that would create an emotional connection between M&S and their core customer (women).

The Solution

We created a Mrs Claus for the 21st century. Neither frumpy nor sexualised,
our Mrs Claus was a badass – an empowered, helicopter-flying, erotica-reading,
super stylish 55-year-old woman who single handedly saved Christmas.

We brought Mrs Claus to life through M&S’s most immersive campaign to date.
This included social media takeovers featuring her own emoji and the hashtag #LoveMrsClaus, outfit and gift inspiration both in-store and in editorial,
a partnership with Channel 4, and a social promotion that saw her give away
15,000 presents to customers.

The Results

2016 was M&S’s most successful Christmas campaign ever, helping their quarterly sales grow by 2.3% – their best Christmas results for six years.

Our completely original soundtrack reached #1 on the iTunes Classical chart and the campaign hashtag trended on Twitter during November and December. Mrs Claus even began to change the cultural norms of Christmas, inspiring thousands of children to write to her instead of Father Christmas.

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