Challenge

Already the market leader in clinical trials, the merger of ERT and Bioclinica gave both businesses the chance to extend their global leadership and shape the future of the industry.

Internally, we needed to bring over 6,000 employees on the integration journey – providing reassurance about the merger, while building employee belief and commitment on the future of the business. Externally, we needed to articulate the value of the ‘new’ business to clients and the wider industry, reflecting their unrivalled experience and expertise – blended with state-of-the-art technology and cutting-edge solutions.

Solution

Our starting point was to focus on the purpose. We created ‘Transforming lives by unlocking better evidence’. We then worked with the ELT to articulate four ambition statements and five strategic imperatives.

In November 2021, we launched Clario. This was supported with a new visual identity, market positioning, value proposition and brand themes. We also defined a new cultural framework, including values and behaviours. We developed an extensive launch strategy to immerse employees in the new business, focusing on the business, culture, customers and patients.

Impact

The business saw a significant rise in pride following the launch of the new brand, a Top Workplace award by Energage, a considerable market impact, and a substantial increase in organic net revenue. In just seven months, we delivered a carefully sequenced, end-to-end purpose transformation program.