Increasing quality enquiries for David Lloyd Leisure

Challenge

With major events and seasonality effecting sport club’s membership enquires, David Lloyd, the UK’s leading premium leisure facility, needed our help to analysis and use their marketing more effectively to entice a high volume of quality leads.

Insight

Historically, David Lloyd measured enquiries across their 99 clubs nationally, aggregating data from all clubs into one single measurement. And whilst large TV investments were made on a national scale, smaller channels like door drops and inserts were bought at a club level, meaning their impact on national enquiries can often be lost. When you consider the non-media factors such as seasonality and location, enquiry levels vary vastly from one club to the next. 

Solution

Instead of measuring enquiries across their clubs nationally and aggregating data from all clubs into one single measurement, we recommended a different approach, focusing on one very vital attribute - the club itself.

We created 99 different models, one for each club, unpicking enquiries at the most granular level, understanding how much each channel and each non media factor had contributed to weekly enquiries. This produced a 'by-club insight’ into David Lloyd's media effectiveness, breaking down enquiry levels to measure the overall impact of each media channel.

We also aggregated the results to create a national view of enquiries, as well as channel ‘league tables’, so that David Lloyd could understand which clubs responded best to each channel.

We used these models to assess whether channels were operating within diminishing returns and recommend optimal weekly spend to generate high levels of cost-effective enquiries.

Results

100,000
New quality enquiries
28%
YOY Increase

Finally, we made the models even more powerful by creating a simple planning tool, so that both client and agency teams could assess the potential impacts across different budget scenarios, which lead to an incremental 100,000 enquiries, a rise of 28% YoY, proving our model is definitely as fit and healthy as any David Lloyd club member!


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Increasing quality enquiries for David Lloyd Leisure

Unearthing customer insights and increasing quality enquiries using media mix modelling.