Productivity vs. Presenteeism: Making flexible working a reality

The industry needs to move from viewing flexibility as a problem, to embracing the true opportunity new ways of working has to offer.

Nicola Kemp

Editorial Director Creativebrief


How do you solve a problem like flexible working? Well to start with you have to stop viewing working flexibly as a ‘problem’ in the first place. This was the premise of a provocative and passionate panel of experts at Bloomfest, who successfully cut through the toxic media narrative surrounding flexible working, to highlight the opportunities and challenges that are holding the industry back from realising the true potential of new ways of working.

Presenteeism was viewed as a legacy issue that the creative industries and business as whole urgently need to address. For, as the panel explored, success is not measured in how many hours you sit in the same chair for each day. Siobhan Brunwin, People Director at MullenLowe Group UK, highlighted the country’s yawning productivity gap; noting that while the UK has the longest hours, it suffers from one of the lowest productivity levels in the world.

Heleana Blackwell, Co-Creator of The New Work Network, said that if the industry wants to bring about greater balance in work and life, then it needs to give people actionable steps to make flexible working possible. She believes that the key challenge for businesses is to create cultures that support flexibility. This means recognising what culture actually means; which she defines as the behaviour of management teams as opposed to a positioning statement on a company website or strategy document.

You need to think about flex holistically. If people are treated like robots that has huge implications as we are working against our body’s natural rhythms.

Annie Auerbach

Changing the narrative

In a midst of a media narrative that increasingly equates flexible working to a pipe dream in the same way you would, for example, describe ambitions to become an astronaut or win The X Factor, Blackwell urged the audience to think more critically about the accepted narrative surrounding work. Advocating for a shift to outcomes as opposed to hours worked, she noted that “people can work or shirk” anywhere. A fact that demands more critical thinking from the industry than simply bemoaning the trend for people to work from home on a Friday.

Blackwell noted the barriers to flexible working, observing that while leadership teams can be outwardly supportive of flexible working, this theoretical support can “get killed by middle management”. Therefore, she believes ensuring an end to “command and control” management styles across levels is crucial to developing and promoting best practice in flexible working.

While technology has long been viewed as the one-size-fits-all solution to flexibility, Blackwell noted that “CCing everyone into an email isn’t collaboration.” The panel also took aim at overuse of Slack channels, noting that technology can easily become too ‘in your face’, robbing the individual of the need for focused, uninterrupted work.

Dads on the B-track

The fact that flexible working is about men too also topped the agenda. Han-Son Lee, Planning Director of Proximity London and the founder of DaddiLife, the online platform for modern dads, said that there remains too much of a pervasive paternal stereotype in the industry. One that demands that dads should be at work, which is causing tensions across generations and teams. He noted that all too often dads in the workplace who want to lean into family life find themselves on the career ‘B-track’.

According to DaddiLife’s The Millennial Dad at Work report, there remains a significant gap between what flexible working is being requested and the working patterns that are being accepted by companies. According to the research while 28% requested a change in hours, only 33% of those requests were granted.

However, he praised Proximity, where there is a dads working group which ensures they are both supported and heard. As Lee explained, “In our industry there are pockets of excellence but there is still work to be done.”

In our industry there are pockets of excellence but there is still work to be done.

Han-Son Lee

The transition generation

Much of that hard work is being taken on by the ‘transition generation’, those men and women who are often returning to the workforce after having children, on flexible working patterns. This generation faces a double-burden as not only are they often one of the first people within their organisations to work flexibly, but they serve as a ‘proof-point’ for an organisation as a whole. The panel identified this ‘unsaid challenge’ as a pressure point.

Proximity’s Han-Son Lee explained that there is a “generational lack of empathy” towards this transitional generation. Particularly for new dads, who also face the challenge of trying to conform to traditional male ideals of status.

As Kate McAuley, a professional development expert at Corndel explained, “The base is already squeezed because people aren’t working their normal hours anyway.” A challenge which is further exacerbated by the frictions that can sometimes arise between clients and agencies. “We need to find better ways of working, otherwise we are just pinpointing the success of a few individuals and that isn’t enough,” McAuley added.

Annie Auerbach, Co-Founder of Starling Strategy and author of FLEX: The Modern Woman’s Handbook, argued that in order to thrive and build an attractive workplace of the future, having the right approach to flexible working, empowered by technology, is vital to success.

She explained that in the current environment 50% of our working days are not set up for us to do our very best. “You need to think about flex holistically. If people are treated like robots that has huge implications as we are working against our body’s natural rhythms. 50% of our working days are not set up for us to be at our very best, which equates to a huge amount of wasted productivity.”

How to move the dial on flexible working

The panel identified some key action points in moving the dial on flexible working.

  1. Build a culture of curiosity, not blame. Workplace innovation happens when companies take an open-minded approach to how, where and how much people work. “Be open about your flexiest tendencies,” advised Heleana Blackwell.
  2. See trust as something to lose, not something to be given. In the current model, flexibility is often offered primarily as a concession to returning mothers. Or employees which companies want to retain, who management feel have ‘earned’ that flexibility. In essence flexibility is the exception not the rule. Katie McAuley advocates a complete revolution in how companies view trust. She explains: “We have to get away from this idea that trust is earned.” She explained that ultimately a hiring decision is one of trust and if you trust that person from the outset.
  3. Promote inter-generational empathy. According to The Millennial Dads at Work report, 87% of the dads surveyed were mostly or fully involved in day-to-day parenting duties. The vast majority of dads working full time who are fully involved have a partner who is working full time (68%). This represents a fundamental shift which demands a sea-change in approach and greater inter-generational empathy from industry leaders who may have had a different experience.
  4. Flexibility is crucial to the future of work and attracting and retaining the best talent. Of course, flexible working is about far more than working parents. Greater autonomy about how, when and how much people work is becoming increasingly vital to attracting and retaining the best talent. A fact that means that elevating the conversation surrounding flexible working into meaningful change is business imperative.

Ph. © Bronac McNeill


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