What Arsène Wenger can teach CMOs about winning with culture
Arsenal's sucess is the result of decades of commitment, writes Masibu Manima.
Campaigns that align creativity can reach further and land messages that resonate with audiences.
Standing out in a crowded market has never been harder. Every day, people are bombarded with messages, so simply being seen is no longer enough. Brands need to be remembered, which means campaigns must do more than catch attention; they need to leave a lasting impression.
Recent research shows that marketing spend increased steadily, rising 33% from 2023 to 2024. On paper, that should have translated to stronger impact, yet on the ground, campaigns are not performing as memorably as expected. Purchase intent grew only 17%, and by mid‑2025, the overall impact had dropped another 8% to create a 20% gap between visibility and memorability since 2023. Brands are getting seen more, but they are not necessarily being remembered. If money is not the problem, then the answer must lie in how campaigns are created.
Brands are getting seen more, but they are not necessarily being remembered.
Selen Ozkan, Head of CPG, EMEA, Uber Advertising
Think about advertising like a meal kit. The data gives you the ingredients: you know who your audience is, when they engage, and which channels matter. But everyone else has access to the same kit. Without creativity, precision, and bravery in execution, every campaign risks tasting the same: well-targeted, precise, but ultimately forgettable.
Audience understanding is foundational, but not enough. People move across devices, apps, and real-world contexts, motivated by a million different factors. Signals uncover intent, routines, and micro-moments, but insight alone does not create impact. Creativity extends beyond visuals; it lives in audience strategy, segmentation, targeting, and context. The most memorable campaigns meet audiences in the right moment, not just the right demographic. Like a chef transforming ordinary ingredients with unexpected flavours and textures, insight must be cooked with creativity to be unforgettable.
Real-world moments, like lunchtime routines, commuting habits, or seasonal occasions, offer opportunities to meet audiences where they actually are. These moments, often small and fleeting, are where relevance becomes impact. Campaigns that respond to these micro-moments with precision are more likely to resonate, inspire action, and stick in memory.
Curiosity drives high-performing teams and leads to campaigns that surprise, delight, and resonate.
Selen Ozkan, Head of CPG, EMEA, Uber Advertising
The most effective campaigns are born when media, creative, and data teams work together from the outset. Early alignment ensures ideas are grounded in behaviour and context rather than assumptions. Cross-functional collaboration protects creative strength across channels and gives campaigns the confidence to take risks.
Industry research suggests this shift is gaining momentum. With 68% of brands planning to align media and creative teams in 2026, there is a growing recognition that collaboration is essential to creating campaigns that are not only seen but remembered. Early alignment allows multiple perspectives to shape ideas, producing behaviourally informed campaigns that are more relevant, creative, and impactful.
It also fosters a culture of curiosity and confidence. Teams can experiment with messaging, formats, timing, placements, and targeting without fear. Multiple perspectives from the start ensure campaigns surprise, delight, and resonate.
Collaboration also fuels experimentation. Testing formats, messaging, timing, placements, and targeting reveals unexpected opportunities, audiences, and insights. This is what we call the “first attempt in learning” mindset: experimentation is expected, not feared. Treat channels as learning spaces, iterate, optimise, and refine.
Curiosity drives high-performing teams and leads to campaigns that surprise, delight, and resonate. Structured experimentation allows brands to uncover insights that traditional planning might overlook. Small, ambitious tests reveal audiences, moments, or formats that can transform a campaign from predictable to memorable.
Data alone does not make campaigns memorable. Real impact comes from combining insight, curiosity, collaboration, and fearless experimentation. Brands that embrace this approach, building campaigns with context, courage, and creativity at their core, will not just be seen – they will be remembered.
For a campaign to really leave its mark, it’s not just executed, but designed to be discovered, experienced, and remembered. That is where data-driven creativity delivers its real impact.
Selen Ozkan is Head of CPG, EMEA at Uber Advertising.
Looks like you need to create a Creativebrief account to perform this action.
Create account Sign inLooks like you need to create a Creativebrief account to perform this action.
Create account Sign in