Havas UK
Department for Education
Rory Natkiel argues that craft and taste come secondary when it comes to ensuring advertising is popular with the customer
This December, my wife and I will reach the 20th anniversary of the night we met in the salubrious surroundings of Revolution vodka bar on Broad Street in Birmingham. We were both out on post‑Christmas get‑togethers with old schoolmates, and we ended up in the same bar on 28 December 2005.
I fell head over heels the minute I met her, and here we are, twenty years later, with two kids, a dog, and a Volvo.
But like any couple, we do argue. The first argument I can remember was on maybe date three, about whether it’s possible to say one piece of music is better than another. I thought you could, she thought not.
This debate rumbled on, and to this day, it occasionally re‑emerges at family gatherings. My point is that, as someone who has professionally composed, released, and performed music, I’m more able to analyse it in a way others can’t, and so I am better placed to critique it than the average person.
It turns out my family disagree, and I have variously been branded “ridiculous,” “pig‑headed”, and “up my own arse” by my nearest and dearest.
They think different people prefer different music for many reasons, so it's impossible to say one song is definitively better than another. And so the most you can ever say is that you, personally, think The Beatles are better than BTS… but if a member of the BTS ARMY thinks the opposite, you can’t ever say they’re wrong.
Never one to concede defeat, I went looking for backup on this and found Artistic Merit by Malcolm Budd in the Journal of Aesthetic Education.
Despite his terrible punctuation, I managed to get to the crux of his argument:
I excitedly reported this to my family, and was shocked when they called me “a twat.”
For those of us who work in advertising, we’re the equivalent of Olympic diving judges.
We can see the intricacies of an ad that less trained eyes can’t.
The problem is that, in order to work, ads have to appeal to people with no specialist knowledge at all.
Rory Natkiel, Head of Strategy, Sid Lee
We understand its place in advertising history, what it’s similar to, and what it references. We know the category tropes and how innovative (or not) something is.
We can see the craft and attention to detail. Sometimes we even know the people who made it, and where it sits in their oeuvre.
We have good taste in advertising.
The problem is that, in order to work, ads have to appeal to people with no specialist knowledge at all.
We’re the Mercury Prize, when all that matters is the Top 40.
Recently, I got to see two incredible gigs on successive weekends: Fontaines D.C. at Finsbury Park and Oasis’s first night at Heaton Park in Manchester.
I loved Oasis for its cultural moment and nostalgia, but musically, Fontaines were the superior band. The intricacy and variety of Fontaines’ sound and their lyrical depth are way beyond Oasis’s one-dimensional back catalogue.
But the overwhelming demand for Oasis’s tour proves the point: artistic merit has little to do with commercial success. The very simplicity that makes Oasis musically inferior is what makes them one of the biggest bands of all time.
The band have regularly acknowledged they aren’t the best musicians, admitting their success was as much due to attitude as it was to their tunes.
Liam put it beautifully: “Far as I’m concerned, you can write the best record in the world, but if you look like a dickhead you might as well stick that tune up your arse. Whereas if you get a good balance, you write good tunes and you look cool, then that’s heaven.”
In advertising, we have to remember we’re in the popularity game, not the artistic merit game.
When we let our personal taste colour our judgement, we’re forgetting the eternal maxim that ‘you are not the customer’.
Which is why I find much of the industry’s debate around craft tiresome. LinkedIn threads obsess over art direction or a tagline’s meaning.
Two recent instances that come to mind are the Jaguar rebrand or the Kellogg’s OG OOH poster. “I don’t get it” is largely irrelevant. “I don’t like it” even less so. Or the classic: “that’s like [insert campaign from 20 years ago only the most obsessive ad geek remembers]”
Who cares? Talent borrows, genius steals. Oasis nicked riffs left, right, and centre. That’s not to say craft and quality never matter. But only if they make the work more noticeable, interesting, entertaining, and popular with the customer.
Anything else is self‑indulgence. And Liam would have no time for that.
Rory spent 15 years in the music industry as an electronic music producer, DJ and promoter before making the move to marketing in 2009. Since then he's made his way from social specialist to digital marketer to brand strategist, via search, content and PR roles both in-house and agency-side. This diverse background means he is able to help clients navigate complex multichannel marketing environments. Before joining Sid Lee he was Head of Strategy at Iris, and over the last five years has worked closely with global brands including adidas, Lidl, Pizza Hut and Starbucks.
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