Martin Brown is the CCO at modern customer service outsourcer FM Outsource. With over 15 years in the industry, Martin is committed to providing customer service consultancy to businesses of all sizes. Starting out in a small shared office in 2012, FM has grown into a go-to provider for call and message answering services from a team of skilled UK-based advisors.
By Martin Brown
In an increasingly automated world, the significance of tone of voice in customer communications cannot be overstated, writes Martin Brown, CCO at FM Outsource.
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