Courage, curiosity and frictionless experiences
Lutfu Kitapci, Chief Customer Officer at Hyperoptic, on how the broadband disruptor is challenging the industry culture of poor customer service
In their latest research, AmazeRealise explored how customer experience is now a key factor in driving business growth. The key? Bring everyone along on your journey.
Chris Barnes has a passion for putting smart thinking and process into action and has the unique ability to translate highly difficult information into the simplest propositions and insights. Aside from being arguably the very best UX practitioner in the UK, Chris simply gets it. He understands people and he knows how to work with a client to mould a service and a solution around them.
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