RAPP’s Katy Dunn highlights the importance of a flexible approach to the changing nature of the office
Katy is a global Customer Engagement, CRM and Loyalty expert, skilled in using data and insight to build compelling customer experiences. After 11 years working across dunnhumby’s global client base, she ran the Customer Department at IAG Loyalty, and joined Omnicom in 2017. She now leads Strategy across RAPP’s Retail and Travel client portfolios.
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