Tennent’s dreams of Scotland’s World Cup
The campaign celebrates Scotland’s participation in the men’s World Cup group stage for the first time in 28 years.
Brand bombardment and our always-on culture are leading to burnout, warns Sam Richardson.
If the ultimate status symbol of 2026 is an inbox of under 100 emails, we probably should talk.
‘Admin parties’, where friends gather to cancel subscriptions, sort life logistics and tackle four-figure inboxes, are blowing up on social feeds. On the surface, they are funny and relatable, but culturally, they signal something much bigger.
Productivity and life admin days have always been a thing. But when clearing your inbox becomes a social event, it is no longer about productivity hacks. It’s about surviving an always-on culture.
Despite AI agents now helping to triage inboxes, they don’t take away from the fact that consumers are still receiving an immense amount of relentless, often irrelevant brand communications that’s making everything worse. Twilio’s recent Age of Distraction report found that the average Brit now has more than 1,000 unread emails sitting in their inbox. Among 36-40-year-olds, that number rises to more than 2,200. Add 25 non-work notifications a day and the reality is clear: people are not short of communication, they are saturated.
Admin parties are not a trend. They are a pressure valve.
One email is not the problem. One push notification will not tip anyone over the edge. The issue is accumulation.
Consumers do not experience brand messages one at a time. They experience them collectively, layered across inboxes, social platforms, retail apps, and workplace tools. Marketing does not compete against a single rival campaign. It competes with everything.
Admin parties may look playful, but underneath sits a serious recalibration. People are setting boundaries.
Sam Richardson, Director of Executive Engagement, EMEA & APJ at Twilio
The Age of Distraction report found that 34% of people feel less connected to others despite increased digital communication. That is the paradox at the heart of modern engagement. More contact. Less connection.
For mid-career professionals, the pressure intensifies. Among working 36 to 55 year olds, 43% say they feel pressured to stay constantly online and connected at work
The workday no longer has natural boundaries. Email, Teams, Slack and calendar alerts blur into personal channels.
So when we talk about people craving ‘digital silence’, this is not just about switching off at night. It is about wanting uninterrupted time during the working day. Time to think. Time to focus. Time without the next ping hijacking attention mid-task.
If brands continue to pile into that already fragmented environment, they risk becoming just another interruption.
Not all distraction hits equally. 36-55 year olds boast the highest unread email counts and the greatest pressure to stay online for work. Two fifths of 36 to 50 year olds say they feel more disconnected than ever, despite increased digital interactions
This is the cohort balancing careers, caregiving, mortgages and performance metrics. Their inbox is not just cluttered. It is mission critical. When brands add irrelevant noise to that environment, tolerance is low.
The commercial consequences are significant. Overwhelmed consumers disengage. Churn rises. Loyalty erodes. Spend shifts
Admin parties may look playful, but underneath sits a serious recalibration. People are setting boundaries. Filtering ruthlessly. Choosing what earns space in their working day and what does not.
The Age of Distraction report uses a powerful analogy. Today’s digital interactions are “snacks”: constant nudges and micro-moments that fill time but rarely nourish.
Competitive advantage will not come from being the loudest. It will come from being the most considered.
Sam Richardson, Director of Executive Engagement, EMEA & APJ at Twilio
What people crave are the ‘meals’: meaningful, intentional, human conversations.
Technology itself is not the villain. 78% of people say it helps them stay close to friends and family, and 43% credit video and messaging apps with helping them feel more connected. The difference is intent and depth. Nearly four in ten want brands to create more offline experiences such as meetups or live demos. That is not a rejection of digital. It is a call for digital to act as a bridge, not a megaphone.
The opportunity for marketers is clear. Competitive advantage will not come from being the loudest. It will come from being the most considered.
That means respecting working-day boundaries. It means interrogating whether a message genuinely adds value. It means understanding that sometimes the most strategic decision is not to send the email at all.
Effective segmentation should reduce noise, not multiply it. Personalisation should feel like care, not surveillance. And relevance should be measured not by open rates alone, but by long-term trust.
Admin parties may be framed as self-care with spreadsheets. But culturally, they reveal a deeper shift. Consumers are no longer passively absorbing brand communications. They are curating their attention with intent.
In a world of four figure unread emails and a relentless workplace ping, attention is scarce. Brands that recognise this and design for depth rather than disruption will not just survive the Age of Distraction - but earn a place on the guest list.
With over 20 years of experience helping organizations improve their customer engagement strategies, Sam is passionate about the power of great conversations to drive transformation. As a facilitator, event host, and CX expert, she’s worked with leaders across EMEA and APAC to create engaging, impactful discussions. She consults with organisations from the latest tech startups to global household brands on their engagement and CX strategies, and is a sought after contributor on the future of customer engagement.
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