Tennent’s dreams of Scotland’s World Cup
The campaign celebrates Scotland’s participation in the men’s World Cup group stage for the first time in 28 years.
Using tech to facilitate research and strategy can give agencies a cultural edge.
Yes, AI has accelerated what we do in marketing. For years, insight has been constrained by time and resource. A proper deep dive could take weeks. Strategy decks were built around a handful of hypotheses because there simply wasn’t the capacity to test more. Learning was linear and sometimes slow.
Now, the same diagnostic can happen in hours.
But what we might have been missing with all of its speed is how it has fundamentally changed the economics of understanding and learning.
Because when the cost of generating insight collapses, behaviour changes. You are no longer limited to one strategic bet. You can test five. You can explore multiple routes in parallel. You can see how intent translates into outcome in near real time. Most importantly, you can loop that learning back into the next iteration almost immediately.
The real shift is not speed. It is learning velocity.
And that’s becoming the defining cultural advantage for agencies.
It’s tempting to frame AI as an infrastructure story. Which tools are integrated. How automated the workflow is. How many assets can be produced at scale. But access to tools is not a moat because everyone can license similar platforms (most brands can too)
The best agencies are building cultures designed to learn faster than their competitors because infrastructure alone does not create advantage. Culture does.
The agencies that will win are the ones that combine efficiency with curiosity, that treat AI as an amplifier of thinking.
Faye Daffarn, Managing Director of Tug
We talk a lot about creative at scale. About feeding the machine with more content, more variants, more data signals. But brands are not infinite content engines. They are cultural assets. They are built on authenticity, trust and recognisable voice.
More is not always better. Faster is not always wiser.
In fact, what might be perceived as hesitancy in some teams can be a powerful critical-thinking filter. AI can accelerate the production of ideas, but humans must decide which ideas are worth learning from. Risk awareness matters. Otherwise, we optimise towards the wrong outcome and scale the wrong behaviour.
The cultural challenge is not to blindly follow the machine, but to interrogate it. To ask: what are we learning? Is it true? Is it useful? How can it be incrementally better for the brand?
The line between efficiency and authenticity is thin. The role of modern agencies is to walk it carefully.
If AI has changed the economics of understanding, it has also changed the economics of experimentation.
When testing becomes cheaper and faster, the cost of failure drops. But culturally, many organisations still operate as if every experiment must succeed.
That is the real bottleneck, so we need to get better at failing.
Learning at the speed of AI requires teams not just to lean in to change but to hurl themselves at it. Practitioners who are comfortable with iteration. Leaders who reward smart failures.
This is not about chaos. It is about disciplined experimentation. Creating safe spaces to test ideas, measure impact and loop insights back into the system. Treating discovery and performance as one connected discipline rather than separate silos.
The agencies pulling ahead are not those with the flashiest tools. They are the ones investing in talent that can adapt, question and connect dots across creative and commercial outcomes. They are building cultures where experimentation is expected and insight is shared quickly.
We are entering an era where learning velocity is competitive advantage.
AI will continue to compress timelines. Deep dives will become near real-time diagnostics. Pattern recognition will accelerate. Hypothesis testing will multiply.
But better tech alone does not always create advantage. People do.
The agencies that will win are the ones that combine efficiency with curiosity, that treat AI as an amplifier of thinking. That invest in systems designed to learn faster than competitors, and in talent confident enough to challenge what the machines are suggesting.
Learning at the speed of AI is not about moving faster for the sake of it.
It is about building cultures capable of understanding, adapting and improving continuously.
In a world where everyone has access to similar AI stacks, having a cultural edge is the only real advantage.
Faye is Managing Director at AI-powered, brand and performance marketing agency Tug. She has been a driving force in the digital landscape for over 20 years, beginning her career in commercial and internal communications at BUPA before moving into the agency world to specialize in search marketing and business development at Bigmouthmedia. In 2010, Faye joined Tug, where she has spent the last 15 years rising through the ranks from Account Director to Head of Client Services working on clients such as Canal & River Trust, MoneyGram and Mitchell & Butlers, and now serving as Managing Director. Today, Faye’s focus is on helping clients navigate the complex shifts in the digital ecosystem and to deliver future-proof solutions for global clients.
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